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Accessibility

Accessible Tenerife accommodation for everyone

Santa Barbara Golf and Ocean Club is dedicated to ensuring the comfort of every guest. We make it a priority to provide a safe, enjoyable stay for those with visual or hearing impairments or mobility access requirements.

The resort’s ongoing programme of commitment includes:

  • Ensuring compliance with the current accessibility legislation.
  • Making appropriate enhancements (where possible) to the resort.
  • Offering a wide range of accessibility aids.
  • Improving internal awareness and training.
  • Offering an appointed Accessibility Ambassador, to assist members, owners and guests with accessibility needs.
  • Providing accurate information on the website, including information on access, available facilities and accessibility aids.
  • Communicating with members via regular disability forums and surveys to identify areas for improvement.
  • Producing compliant literature and communicating within the same guidelines.

If you have any questions or would like to make any comments, please get in touch.

Phone: +44 (0)845 359 0009
Email: accessrequirementseurope@diamondresorts.com


Terrain

The street where the resort is situated is flat and the coastal walkway is accessible for wheelchairs and scooters. The road around the Golf del Sur has accessible pathways but has slopes in parts.


Communal Areas

Reception
Accessed at street level. Automatic doors.

Bar/Restaurant
Located on upper floor in Reception building, accessible by lifts/elevator.

Entertainment
Pool bar, Ocean Breeze Terrace and the Disco “W-pub” are accessible by lift and/or ramp.

Leisure Centre
The gymnasium is accessible by lift and ramps.

Disco
Accessible by lift and ramp. It is located on the floor below reception.

Parking
Five accessible parking bays are available at the resort entrance, plus an additional four accessible parking bays in the guest parking with direct access to the lift.


Accessible Accommodations

Partially Wheelchair Accessible Accommodation
Suitable for travellers with restricted walking ability who may need a wheelchair. Some areas within the accommodation and exterior are accessible. They have electric beds, adapted bathroom and special high backed chairs (kitchen units/work surfaces are standard height).

We offer four accommodations in total: a one-bedroom accommodation and three, three-bedroom accommodations

Fully Wheelchair Accessible Accommodation
All areas within the accommodation and exterior are accessible to a wheelchair user or a guest with a severe reduced mobility. They have electric beds, adapted bathrooms, special high backed chairs and kitchen unit/work surfaces are lowered or can be pulled out for ease of access for wheelchair users.

We offer five accommodations in total: four one-bedroom accommodations and one two-bedroom accommodation

Other Accommodation
There are eight floors in the resort. All floors are accessible by lift.


Equipment Available (Upon Request)

Please follow the link(s) below to our Accessibility Aid Catalogue with a wide range of complimentary items available to lend to members, owners and guests for your comfort during your stay (subject to availability).

Measurements for equipment available upon request.

  • Pool hoists: weight limit 120 kg
  • Wheelchair: 45 cm wide (seat) and 65 cm high (including wheels); weight limit 125 kg
  • Wet wheelchair: 45 cm wide (seat); weight limit 135 kg
  • Shower stool: 32.5 cm wide (seat); weight limit 150 kg

Accessibility Aid Catalogue >>

Catálogo de Accesorios Para Personas Con Discapacidad >>


Accessible Outings and Excursions

Teide Half Day
This popular excursion ascends from sea level to 2370m into the El Teide. Visit the Teide National Park. Uphill road through Vila flor. Main stops in Roques de García (reserved car parks and starting point for an accessible path) and Visitor Center El Portillo (information, interpretive and audio-visual exhibitions, access for the disabled and accessible toilets). This space also has interpretive tables and an accessible botanical garden. Downhill road through Chío.

Santa Cruz Candelaria Half Day Private Tour
Visit the capital of the island, Santa Cruz de Tenerife, and the village of Candelaria, where the patron saint of the Canary Islands is located.

Teide Puerto de La Cruz Private Tour
Visit the Teide National Park. Uphill road through Vila flor. Stop in Roques de García (reserved car parks) and Visitor Center El Portillo (information, interpretive and audio-visual exhibitions, access for the disabled and accessible toilets). Downhill road through La Orotava to Puerto de la Cruz and free time to visit the city and its San Telmo promenade.

Santa Cruz, La Laguna, Candelaria Private Tour
Visit the capital of the island, Santa Cruz. Then, visit the historical city of La Laguna, declared a Heritage site by UNESCO, and finally visit the town of Candelaria, where the patron saint of the Canary Islands is located.

Tenerife Excursions on Adapted Bus
Excursions adapted for people with reduced mobility or disability. Adapted buses with a maximum capacity of up to 15 people, which allow up to three manual wheelchairs. These buses have a manually foldable ramp at the rear of the vehicle, which facilitates the access of the chairs to the vehicle. Depending on the number of wheelchairs (manual), the capacity of the bus is the following: * 1 Wheelchair + 13 seats: 14 passengers. / * 2 Wheelchairs + 11 seats: 13 passengers. / * 3 Wheelchairs + 7 seats: 10 passengers.

Local Amenities and Beaches
There are bars, restaurants and shops in the vicinity of the resort and within easy walking distance. The following beaches are accessible:

  • El Medano (8 km)
  • Los Cristianos (18 km)
  • Las Americas (20 km)

The local commercial centre is wheelchair accessible (San Blas) with shops, restaurants and bars.

Public Transport
Not all buses are accessible. Taxi stop is in front of resort and DDA taxis are available under request.


Haemodialysis Clinic Close to Resort

Hospiten Sur., 15 minutes by car
No dyalisis peritoneal.
Address: C/ Arquitecto Gomez Cuesta, Playa de las Américas. 38660 Arona
Telephone: + 34 922 750 032
Fax: +34 922 793 618
Emergencies: +34 900 200 143


Meet the Resort Accessibility Ambassadors

Our Resort Accessibility Ambassadors will assist you with any accessibility requirements prior to and during your stay to ensure it is trouble free.

Isabel Oubiña | Accessibility Ambassador | Santa Barbara Golf and Ocean Club

Isabel OubiñaMariaIsabel.OubinaAlonso@diamondresorts.com

Ramiro Martinez | Ramiro.Martinez@diamondresorts.com